DAIMLER TRUCKS NORTH AMERICA LLC
TERMS & CONDITIONS
Please review these Terms & Conditions. By accessing and using any of the websites (the "Websites") owned or controlled by Daimler Trucks North America and its affiliates (collectively “DTNA”), you agree to be legally bound by all of the terms and conditions of use as well as DTNA’s eCommerce Criteria and Requirements (“Terms and Conditions”). By agreeing to these terms and conditions, the Dealer or Distributor acknowledges that all orders received by DTNA customer support on behalf of the customer will be the financial responsibility of the sponsoring Dealership or Distributor. The acceptance of these Terms & Conditions acknowledges Dealer and/ or Distributor approval, and sponsored eCommerce customers will have access to all information available at www.Exceleratorparts.com. If you do not agree with any of the terms and conditions set forth herein, do not use any of DTNA’s Websites and do not place orders through any of DTNA’s Websites. If you agree to be bound by these Terms & Conditions, please click the “Accept” button at the end of these Terms & Conditions. DTNA reserves the right to discontinue the eCommerce program or any eCommerce customer, Dealer or Distributor account at any time.
LOGINS AND COOKIES
You can manually login by entering your user name and password and clicking "Log In."
Cookies are small text files that can be used by websites to make a user's experience more efficient. For instance, if cookies are not enabled on your computer when you visit DTNA’s websites, you would have to re-enter your vehicle information every time you looked up a part. You consent to DTNA’s cookies if you continue to use DTNA’s websites.
RULES AND REGULATIONS
DTNA's websites and website services are provided to you subject to these Terms and Conditions. In addition, when you use any DTNA website or website service (e.g., vehicle history, parts purchasing), you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.
All content included on the Websites, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of DTNA or its suppliers. All such content, separately and as a compilation, is protected by United States and international copyright laws and federal and state trade dress laws. All software used on the Websites is the property of DTNA or its software suppliers and protected by United States and international copyright laws. The content and software on the Websites may be used as a shopping and automotive information resource. Any other use is strictly prohibited.
Notices and Procedure for Making Claims of Copyright Infringement
Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement should be sent to DTNA's General Counsel at
Daimler Trucks North America LLC
Attn: Legal Department
4555 N. Channel Ave
Portland, OR 97217
Freightliner, Freightliner Custom Chassis, Western Star, Thomas Built, Alliance Parts, Detroit Diesel, Detroit, Cascadia, Daimler, Excelerator, logos, and service names, and other logs and service names, referenced herein are either service marks or trademarks or registered trademarks or service marks which are owned by or licensed to DTNA. These trademarks may not be used in connection with any product or service that is not DTNA's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits DTNA. All other trademarks not owned by DTNA or its subsidiaries or affiliates and which appear on the Websites are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by DTNA. All other trademarks and service marks appearing on the Websites are the property of their respective owners.
Use of Site
Neither the Websites nor any portion of the Websites may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by DTNA. DTNA reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if DTNA believes that customer conduct violates applicable law or is harmful to the interests of DTNA. Any framing of the contents of any of the Websites without the prior written permission of DTNA is strictly prohibited.
Notices Regarding Software, Documents and Services Available on this Web Site
DTNA and its suppliers make no representation about the suitability of the information contained in the documents, information and related graphics published on its Websites for any purpose. All documents, information and related graphics are provided "as is" without warranty of any kind. DTNA and its suppliers hereby disclaim all warranties and conditions with regard to this information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. In no event shall DTNA or its suppliers be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action of contract, negligence or other tortious action, arising out of or in connection with the use or performance of software, documents, provision of or failure to provide services, or information available from the Websites or the servers which host the Websites. In the event that relevant applicable state law does not allow the limitation of liability as set forth above (so that this limitation of liability does not apply to you), then DTNA's aggregate liability under such circumstances for liabilities that otherwise would have been limited shall not exceed fifty dollars of the currency of the United States of America (US$50.00). The documents, information and related graphics published on the Websites or the servers which host the Websites could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein. DTNA and its suppliers may make improvements or changes in the product(s) and/or service(s) described on the Websites at any time. Further, DTNA assumes no responsibility and shall not be liable for any damages to, or resulting from any viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Websites, or your downloading of any materials, data, text, images, video, or audio from the Websites.
Reviews, Feedback and Comments
DTNA may allow visitors to its site to post reviews, comments, and other content to the Websites. If you post reviews, comments, or other content on any of the Websites or send feedback, questions or comments to DTNA, you grant DTNA a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such reviews, comments, or other content throughout the world in any media. You also grant DTNA and its sub-licensees the right to use the name that you submit with any review, comment, or other content, if any, in connection with such review, comment, or other content. You represent and warrant that you own or otherwise control all of the rights to the reviews, comments and other content that you post on this site and that use of your reviews, comments, or other content by DTNA will not infringe upon or violate the rights of any third party.
Links to Third Party Sites
The Websites contain links to third party sites. These linked sites are not under DTNA’s control and DTNA is not responsible for the contents of, changes to or updates to any linked site or any link contained in a linked site. DTNA is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by DTNA of the site.
DTNA allows other sites to link to its Websites subject to these terms and conditions. Notwithstanding the foregoing, terms and conditions for permitted linking shall include, without limitation, DTNA's right to demand that the link be removed, in its sole discretion. Merely because a link may exist on another third party site to any of the Websites, whether with or without DTNA's knowledge and/or consent, does not mean that DTNA approves of, sponsors or is associated with the third party site or its goods or services.
DTNA expressly does not permit the framing, in whole or in part, of any content contained within the Websites.
Unsolicited Idea Submission Policy
DTNA does not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send your unsolicited ideas to DTNA or anyone at DTNA. If, despite this request, you still send any of your ideas or concepts, DTNA makes no assurances that your ideas and materials will be treated as confidential or proprietary.
When you purchase a part covered by a DTNA limited warranty, your warranty information is automatically entered into DTNA's national warranty database. If you need to return a part under warranty, please contact your nearest Dealer
To learn more about specific warranties, select one of the links below:
Refer Section 2 of Aftermarket Parts Policy.
Note: DTNAConnect credentials may require accessing this information.
DTNA MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTY OF MERCHANTIBILITY OR FITNESS FOR ANY PARTICULAR PURPOSE WITH RESPECT TO THE MARKETING AND SALE OF INFORMATION, INCLUDING VEHICLE AND INSTALLATION AND REPAIR GUIDES/MANUALS, OR PRODUCTS ON ITS WEBSITES. UNDER NO CIRCUMSTANCES SHALL DTNA BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS) INCURRED IN CONNECTION WITH THE USE OF THE INFORMATION OR PRODUCTS PROVIDED ON OR THROUGH THE WEBSITES. DTNA SHALL NOT BE LIABLE FOR DAMAGES CAUSED OR ALLEGEDLY CAUSED BY FAILURE OF PERFORMANCE ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION OR COMMUNICATIONS LINE FAILURE INVOLVING THE CONTENT OF THE WEBSITES. DTNA’s Vehicle Repair Guides/Manuals and DTNA’s Installation Guides/Manuals may not be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, storage in an information retrieval system, or otherwise, without the written permission of the publisher.
Community Terms and Conditions
DTNA may choose to offer an online community, including message boards, blogs, photo galleries and member profiles ("Community""), to provide opportunities for members to share advice, experiences, ideas and questions with one another. The postings and comments expressed on any area of the Community are just opinions based on users' personal experience. You are responsible for your decisions and actions. If you do not believe the opinions or advice given on the Community, do not follow it.
Online Return Policy
All returns are handled through the Dealer location where you picked up your order. Please contact your Dealer to initiate a product return.
NOT ALL PRODUCTS ARE ELIGIBLE FOR RETURNS. ALL SALES OF CUSTOMIZED ITEMS ARE FINAL AND NOT ELIGIBLE FOR RETURNS. IN ALL CASES, YOU ARE RESPONSIBLE FOR VERIFYING AND COMPLYING WITH PROPER SHIPPING REQUIREMENTS OF YOUR SELECTED CARRIER.
DTNA RESERVES THE RIGHT TO LIMIT RETURNS AND EXCHANGES.
DTNA uses Secure Socket Layers (SSL) technology to hide your personal information from other users on the Internet. Please see the Daimler Trucks North America LLC Privacy Statement for more information.
Shipping time will depend on the delivery method you select. Contact your dealer for more information regarding order status.
Pricing and Invoices
Information about DTNA products on the Websites attempts to be as accurate as possible. However, DTNA does not warrant that product descriptions or other content of the Websites is accurate, complete, reliable, current, or error-free. Despite DTNA's efforts, it is possible due to computer or other error or cause that a product offered on any of the Websites may be mispriced or contain an inaccuracy in its description. In the event DTNA determines that a product is mispriced or contains an inaccurate description, DTNA reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error. You agree to notify DTNA immediately if you become aware of any pricing or descriptive errors or inconsistencies with any products. When you place an order through any of the Websites, you agree to comply with any corrective action taken by DTNA.
DTNA invoices on the Websites attempt to be as accurate as possible. However, DTNA does not warrant that invoices or other content of the Websites is accurate, complete, reliable, current, or error-free. Despite DTNA's efforts, it is possible due to computer or other error or cause that an invoice provided on one of the Websites may be incorrect or contain an inaccuracy. In the event DTNA determines that an invoice is incorrect or contains an inaccuracy, DTNA reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error. You agree to notify DTNA immediately if you become aware of any errors or inconsistencies with any invoices provided to you through any of the Websites and to comply with any corrective action taken by DTNA.
DTNA DOES NOT REPRESENT OR WARRANT THAT PRICING OR INVOICES ON ANY OF THE WEBSITES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, ERROR-FREE, SUBJECT TO CORRECTION. DTNA IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, YOUR ACCOUNT INVOICES, TEXT, OR PHOTOGRAPHY.
YOU ACKNOWLEDGE BY ACCESSING ANY OF THE WEBSITES THAT THE PRICING MAY NOT BE ACCURATE AND THAT YOU NEED TO CONTACT YOUR DTNA REPRESENTATIVE FOR CORRECT PRICING. YOU FURTHER ACKNOWLEDGE BY ACCESSING ANY OF THE WEBSITES THAT YOUR ACCOUNT INVOICES MAY NOT BE ACCURATE AND THAT YOU NEED TO CONTACT YOUR DTNA REPRESENTATIVE FOR CORRECT ACCOUNT INFORMATION.
YOUR RESPONSIBILITY AND RISK
It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all opinions, advice, services, merchandise, and other information provided on or through the Websites or on the Internet generally.